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Communication Skills for Technical Professionals

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Duration: 3 Days

Method: Instructor led

Price: $1650.00

Course Code: PM5003



Audience

Systems, MIS and operations managers, team leaders, project managers, consultants, help center managers and staff, systems analysts, database administrators, and programmers. Anyone who works with technical information or technical professionals such as technical trainers, technical writers, technical sales managers, and product managers.

Description

In these difficult economic times, job advancement and promotions are harder to come by. The few available promotions are going to be given to the best communicators, not necessarily to the technical experts.

For years, strong technical skills were all that you needed to be successful, but today, being technically competent is not enough. Successful systems people can communicate their ideas, wants and needs, and listen carefully to those of others.

Systems professionals need to communicate because the volume of information continues to grow. You need to understand more. You need to explain more. You and your managers, subordinates, peers, and endusers need send and receive clear and concise information.

Whether you usually communicate orally or in writing, this seminar will help you improve your skills. Speak clearly in one-on-one, small group and presentation situations. Listen more attentively to your coworkers. Put power into your written communications.

Attending this seminar will improve your communication skills, making you more valuable and promotable to your employer.

So whether you’re in a technical management position or are aspiring to be, learn to communicate today. It could be your promotion ticket tomorrow.

Objectives

Upon successful completion of this course, the student will be able to:

  • Gain self-confidence by mastering the steps proven to increase effective communication
  • Uncover your personal communication style and how it affects all your communications
  • Discover problem solving and conflict resolution techniques that really work
  • Turn communication stumbling blocks into stepping stones of career success
  • Minimize time spent on technical support by communicating technical information in non-technical terms
  • Choose words and non-verbal clues that sell your systems ideas to upper management
  • Diagnose sources of communication problems and develop improvement strategies

Topics

  1. Learn the Basics of Effective Communication
    • Find out what communication is.
    • See how speaking in business terms can help your advancement.
    • Master the 8 steps necessary for effective communication of any type.
    • Save time by using the most appropriate medium for your message.
    • Understand the benefits and drawbacks of e-mail.
  2. Avoid Communication Breakdowns
    • Learn how to avoid more than 20 common barriers to communication.
    • Discover the unique communication problems faced by technical women, and how to overcome those problems.
    • Learn how negative non-verbal messages override your words.
    • Find out what the 4 communication styles are and how to make them work for you.
    • Determine your dominant style and learn to adjust it to other styles when necessary.
  3. Examine Active Listening Skills
    • See why listening is critical to your success.
    • Learn the 4 active listening skills and how to apply them in different situations.
    • Increase oral comprehension, retention and recall.
    • Improve your Speaking Skills
    • Minimize project delays by giving and receiving clear instructions.
    • Discover how to communicate without jargon.
    • Hear how tone of voice influences your message.
    • Save time by using the telephone more effectively.
  4. Use a Variety of Speaking Techniques
    • Learn to assert yourself without being aggressive.
    • Find out when to assert yourself, and when it is best to be quiet.
    • Discover how conflict resolution can keep peace in the office.
    • Understand the problem solving techniques used by most systems people.
  5. Get More Out of Meetings
    • Decrease meeting time by setting and following an agenda.
    • Understand the interrelationships of meeting attendees.
    • Get tips on persuading others to see your point of view.
    • Learn how to shorten or eliminate meetings and actually accomplish more.
  6. Deliver Quality, Effective Presentations
    • Adjust your delivery for audience size or room conditions.
    • Involve your audience with thought-provoking questions.
    • Tailor your presentation to any type of audience.
    • Minimize nervousness while maximizing clarity and impact.
    • Enhance information with simple, easy-to-produce visual aids.
    • Use words and body gestures to persuade your audience.
  7. Hone Your Technical Writing Skills
    • Learn the 3 most common failings of technical writing and how to avoid them.
    • Choose words and phrases that project the correct image to management.
    • Avoid phrases that raise red flags to your readers.
    • Master accepted formats for letters, user documents, status reports, proposals and newsletters.
    • Edit your writing for clarity and correct use of grammar.
    • Improve the flow of your writing with transitional phrases.
    • Use your computers to aid your writing.
    • Decrease writing time by organizing your material before you begin.